At Bank of Asia, PCL, we place the customers’ trust and the privacy of their personal information in high regards. In order to reassure our customers that they can be confidence in our products and services, as well as our commitment to offer the products and services that best match our customers’ needs, we would like to present our privacy policy as follows:

Information Preservation:

  • BOA will keep the information that the customers inform us securely and confidentially with respect to our standard privacy of information protection to prevent damage or unauthorized access to the customers’ private information.
  • BOA has installed multi-layers of security systems both in hardware and software levels in accordance to the international standard. BOA has also developed additional security measures to enhance security and customer’s confidence, such as requesting for password before the customers can conduct banking transaction on-line.
  • BOA has a process to preserve the integrity of the customers’ information to ensure the customers that their information are correct, up-to-date, and as complete as possible. But if the customers request for the changes of their personal information, BOA also has a systematic approach to correct such inaccurate information.

Information Service:

  • The customers can visit BOA’s web site ( to access general information regarding BOA and BOA products and services 24 hours per day, 7 days a week without having to provide personal information to gain access.
  • The customers can gain access to their own personal information on-line only after they go through an authentication process and the customer identity has been verified by our authentication system.

Information Request:

  • BOA may request for additional information from the customers only when necessary. For example, we may ask for the customers’ opinion on BOA products and services in order to use such information to formulate new products and services as well as improve existing ones to better serve the customers.
  • BOA may request for customer’s information from the customers through various processes, such as the process to apply for BOA products and services. If BOA has the need to update the customer information, BOA will contact the customer directly (e.g. via telephone) in order to ensure that the customer’s information is as accurate and up-to-date as possible.

Information Usage:

  • BOA preserves the right to use certain customer information as well as various analytical tools to collect and analyze customers’ needs and behavior in order to design, develop, and improve existing products and services as well as to offer special promotion to match varieties of the customers’ needs.
  • BOA preserves the right to use customers’ e-mail addresses and e-mail addresses of visitors to our web site as a way to inform them about our news and promotions.
  • BOA will not give or sell the customer information to an outsider or other organizations in all cases, for the exception of the following:
    1. The customers has request and authorize the release of the information, or
    2. The information is requested by a reputable Credit Assessment Agencies, or
    3. The release of information is permitted by law or in accordance to the legal procedure, such as the information was requested by the court’s order or by the authorized government agencies (e.g. Bank of Thailand).


  • In case when BOA has made an agreement to outsource to a person or an external organization to maintain and develop some systems or processes, the outsourcer must agree to preserve the privacy of customer information in accordance to BOA standards.
  • BOA will always commit to and practice this policy in our operations.